Shaker Heights Schools News Article

PowerSchool Mobile Update Issue

December 6, 2022—The Shaker Heights Schools IT Department has been made aware of an issue related to the PowerSchool Portal app on mobile devices preventing users from viewing current student grades, schedules and other related information.
The issue was related to an update that was applied on Sunday by the District's PowerSchool hosting provider.
Users who experience this issue should try one of the following options:

1. Log out of and back into the PowerSchool app on your mobile device. 
  1. From the dashboard click More.
  2. Select the account arrow.
  3. Select sign out.
Powerschool screens that outline selecting "More" from the Dashboard, selecting the account arrow, and selecting sign out

2. If logging out and back in did not solve the problem, please delete the PowerSchool app from your mobile device. To do so, access the appropriate app store and re-download the PowerSchool Mobile app. The mobile access code is NFNJ

If you continue to experience issues with the app, please email [email protected] for assistance. Thank you and we apologize for the inconvenience.

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